Service Desk Analyst
Company: VirtualVocations
Location: El Cajon
Posted on: February 1, 2025
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Job Description:
A company is looking for a Service Desk Analyst for a 100%
remote position.
Key Responsibilities
Investigate client issues by analyzing symptoms and resolving level
1 problems
Answer inbound phone calls and chats, ensuring consistent delivery
of procedures and scripts
Assist clients with requests and provide basic to advanced
technical support
Required Qualifications
2+ years of experience in a structured IT Support environment
3+ years of experience in Customer Service roles
Associate's degree and 1+ CompTIA certifications are required
Expert knowledge of networking, computing, and business
applications
Experience with remote support and network diagnostic tools
Keywords: VirtualVocations, Indio , Service Desk Analyst, Professions , El Cajon, California
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Click
here to apply!
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