Membership Specialist Location: CA-San Diego-92110 Post Date: 08-10-23
Company: UFC GYM - Whitestown, IN
Location: San Diego
Posted on: September 19, 2024
Job Description:
The Membership Specialist (MS) will represent UFC GYM by
providing a welcoming, informative, and entertaining experience for
all members and guests during their visits. The Membership
Specialist is responsible for driving potential members into the
gym to deliver industry leading customer services to them as well
as our current members. This service must translate into exceeding
personal revenue targets issued by management through both internal
and external prospecting. This is a full-time position reporting
directly to the Assistant General Manager & the General
Manager.ESSENTIAL DUTIES & RESPONSIBILITIES
- Lead Generation & Appointment BookingExternal marketing,
promotions, and prospecting. This is a daily activity and requires
off site promotions including distributing passes, building
relationships with local merchants and branding events to inform
the community of UFC gym and services, ultimately resulting into
leads. (A lead is a non-member's name and contact
information.)Internal marketing and prospecting. This includes
collecting leads at the point of enrollment and from the current
member base through relationship building and referral tables.
These activities must translate into lead gathering.Book membership
appointments through productive phone activities and meet or exceed
monthly appointment goals set forth by the company.Ensure that
appointments are booked to translate into enough guests and meet or
exceed monthly guest goal set forth by the company.
- Guest Touring, Membership Presentations, & Personal
ProductionEnsure that 100% of guests are presented the "Fitness
Tour" when touring guests around the gym as detailed in the
Membership Specialist Playbook. (These tours should translate into
enrolling half of the guests that are seen on a membership (50%
Closing) and enrolling with Personal Training (25%).Use the company
approved presentation when presenting membership options to
non-members. Ensure each new member meets a manager before
completing the sales process and exiting the gym. Proper
presentation and introductions to the manager should translate to
50% closing of guests.Ensure Personal Sales Room Financial goals
are met or exceeded each month: New Member Sales Revenue (NMS),
Point of Sales Personal Training Revenue (POS PT) and New
Electronic Funds Transfer Sets (EFT).The minimum expectations of a
Membership Specialist is to write 30 New Membership Units (NMU's)
and 6 PT Units each month after the probation period (First 3
months).Ensure Sales Drivers are held accountable to meeting or
exceeding the required sales behaviors that will lead to delivering
the Key Metrics set forth by management.Ensure integrity of each
sale by attaching supporting documents and signature (corporate
approved specials, discounts, etc.) with each agreement.
- Customer ServiceFollow up with members that have enrolled to
ensure we are exceeding expectations.Provide the highest level of
customer service possible when communicating and interacting with
guests.Assist in maintaining a clean and operational
facility.Accountable for saving members that are requesting to
cancel their membership. If the Membership Specialist is unable to
convince a member from canceling, they must have any manager meet
the member and sign off on the cancellation.
- MiscellaneousSales Schedule: Schedules are set a month in
advance and given during the first week of each month and approved
by the General Manager. All Membership Specialist must be available
to work Weekends and Holidays. Requests for days off must be given
in writing and exceptions can be made by the General
Manager.Mandatory Meetings: Monthly "All Team Meeting" and "Daily
Production Meetings" are mandatory.Uniform Policy: The Membership
Specialist uniform consists of a UFC Gym Black Polo, Long Dress
Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good
condition with no rips or holes. Dress shoes or Casual Dress Shoes
must be worn in good condition. No athletic shoes allowed. Black
jackets may be worn. No hoodies or sweatshirts. No hats or head
wear.Timekeeping: Membership Specialists must record time worked
while using the company check-in system. Membership Specialists
must be in uniform and perform work activities when punched in.
Specialists must also punch out for lunch within 5 hours and
working off the clock is not permitted. In the event of a missed
punch, the Membership Specialist must fill out the adjustment form
and turn in to management.ORGANIZATION RELATIONSHIPS:The Membership
Specialist will interact with club staff, including the Operations
and Fitness Departments as well as the Membership Team. The
Membership Specialist will also communicate with members, guests
and vendors in the community regarding company promotions and
membership packages to support club sales. This position has no
direct reports.REQUIRED QUALIFICATIONS:
- Knowledge, skills & abilitiesIn-depth knowledge of sales
practices and techniques.General understanding of Fitness
Industry.Ability to work with computers.Must have good
interpersonal communication skills.Excellent customer service
skills.Independent, self-starter with strong organizational
skills.Must be a team player.Adhere to meal and rest break periods
and must clock in and out for all shift times.
- Minimum certifications/educational level:High school degree or
GED required.Must complete company sales training and orientation
program.
- Minimum experience:1-2 years sales experience preferred.
- Physical Requirements:Must be able to lift 45 lbs.Typing, using
the telephone and computer mouse.Frequent sitting, standing,
walking, and stair climbing.Ability to demonstrate proper fitness
techniques.This position description intends to describe the
general nature and level of work being performed by people assigned
to this job. It is not intended to include all duties and
responsibilities. The order in which duties and responsibilities
are listed is not significant.Base compensation may vary based on
location, skills and other related factors.
#J-18808-Ljbffr
Keywords: UFC GYM - Whitestown, IN, Indio , Membership Specialist Location: CA-San Diego-92110 Post Date: 08-10-23, Other , San Diego, California
Didn't find what you're looking for? Search again!
Loading more jobs...