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Head of Support

Company: VirtualVocations
Location: San Diego
Posted on: September 17, 2024

Job Description:

A company is looking for a Head of Support and Payment Operations.



Key Responsibilities

Develop and implement a multi-year strategy to maximize customer retention
Lead the Support team and Payment Operations team, managing customer-facing incidents and escalations
Collaborate with cross-functional partners to enhance the customer experience


Qualifications

10+ years in Customer Support within a startup environment
5+ years of experience leading customer-facing teams
Proven track record of exceeding ambitious goals
Experience working with BPOs
Preference for experience in vSaaS and high-volume environments

Keywords: VirtualVocations, Indio , Head of Support, Other , San Diego, California

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