US Account Manager
Company: eMolecules
Location: San Diego
Posted on: October 2, 2024
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Job Description:
TITLE US Account ManagerEOE STATEMENT eMolecules is an equal
employment opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status or any other characteristic protected by law.
DESCRIPTION eMolecules empowers researchers to explore uncharted
chemical and biological spaces and deliver more efficient
drug-discovery programs.eMolecules, Inc. is the leading provider of
chemistry e-commerce solutions for pharma, biotech, and academic
research organizations worldwide, delivering chemical screening
compounds, building blocks, and customized business solutions. We
operate the world's largest database of high-quality, curated,
commercially available chemical compounds, along with an e-commerce
and logistics system tailored to our unique marketplace,
transacting hundreds of shipments per day from our global supply
network to our global customer base.We are seeking a US Account
Manager to join our growing commercial team! The US Account Manager
at eMolecules has a pivotal role in creating and fostering
long-term, trusting relationships with our customers and will
oversee a portfolio of assigned customers to actively develop new
business from existing clients; as well as actively seek new
opportunities.Customer base is pharma, bio-pharma, academic and med
research organizations in the Life Sciences Industry; specific
focus and interaction with drug discovery scientists and business
management professionals within customer base.Essential Duties and
ResponsibilitiesWill serve as lead point of contact for all
customer account management matters and works cross-functionally
with internal groups as needed to drive on-time delivery to
customers and resolve order or customer issues.Builds and maintain
strong, long-lasting client relationships; identify additional
contacts to cultivate and grow relationship and businessUnderstands
customer needs and develop plans to address them; help and train
customers to use specific featuresDevelops trusted advisor
relationships with key accounts, customer stakeholders and
executive sponsorsEnsures the timely and successful delivery of our
solutions according to customer needs and objectivesResolves
customer complaints quickly and effectively; Assist with
challenging requests and escalate as neededDevelops new business
with existing clients and/or identify areas of improvement to meet
sales quotasCollaborates with management, customer service and
product development teams to identify and grow opportunities within
territoryForwards upselling and cross-selling opportunities to
internal departments as appropriateApproaches potential customers
to establish relationshipsGains solid knowledge of
competitorsForecasts and tracks key account metrics (e.g. quarterly
sales results and annual forecasts)Prepares reports on account
status; and clearly communicates the progress of monthly/quarterly
initiatives to internal and external stakeholdersWorks closely with
Client Services and Sales Support to monitor key metrics and
maintain or exceed set goals by account POSITION REQUIREMENTS
Position Requirements Bachelors degree or higher, in chemistry or
related field 5+ years' experience in account management as a key
account manager, sales account manager or relevant role in life
science industry Highly motivated and target driven Demonstrable
ability to communicate, present and influence key stakeholders at
all levels of an organization, including executive and C-level
Experience delivering client focused solutions to customer needs
Proven ability to be effective and thrive in an entrepreneurial
environment Must have excellent listening, negotiation and
presentation abilities and in-depth understanding of sales
principles and customer service practices Proven ability to juggle
multiple account management projects at a time, while maintaining
sharp attention to detail Must be able to execute tactics to
deliver planned outcomes Must be able to travel within US
FULL-TIME/PART-TIMEUS - Remote POSITION US Account
ManagerEXEMPT/NON-EXEMPT Exempt PIe0938a394316-25660-35668125
Keywords: eMolecules, Indio , US Account Manager, Executive , San Diego, California
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